Patented Gen-AI Platform

Unlock superior CX with AI insights and refined conversation processes.

LivedCX.AI a patented platform offers an integrated view of CX and EX, empowering you to optimize every conversation touchpoint and drive exceptional results.

Don't Read Half the CX Story—Read the Full Story

Go beyond numbers to uncover the full picture, empowering teams with actionable insights that drive seamless CX and holistic business growth.

Look beyond basic transcriptions and agent stats to uncover the full customer journey, empowering teams with insights that drive seamless CX and comprehensive business growth.

Digital Journey Analytics tells only half the CX story. It might show you where the journey faltered, but it won’t reveal how agents picked up the pieces—especially since agents handle 80% of interactions when things go wrong

Connect your entire ecosystem that delivers CX.

Connect data across your contact center tools, bots, and CRMs to drive interaction mining.

Don't just listen to your customers—understand them. Without mining customer interactions, enterprises miss the opportunity to automate and optimize their customer experience.

Interaction Mining for Dummies:

Discover the essential strategies for mastering interaction mining. Learn how to leverage advanced analytics, audience segmentation, targeting, and experimentation to gain deeper insights. Get expert guidance on the latest trends and tips for evaluating your current solutions.

PLAYBOOK

Learn six best practices for efficiently scaling personalization and driving better business outcomes.

PLAYBOOK

Uplevel your monetization strategy. Learn how to connect your strategy to revenue outcomes with our step-by-step framework.

PLAYBOOK

Uplevel your monetization strategy. Learn how to connect your strategy to revenue outcomes with our step-by-step framework.

Playbook to make EX= CX

Discover how a positive Employee Experience(EX) can naturally lead to an exceptional Customer Experience(CX).

Interaction Mining for Dummies

Discover the essential strategies for mastering interaction mining.

Gamification in the Contact Centre

Discover how Interaction Mining can supercharge Employee Experience (EX) through the power of Gamification

Start driving growth today

Try for free

Don’t take our word for it. Understand the power of self-service analytics with a free trial using your own data.

Explore our demo

Try LivedCX popular features and understand the impact we can have on your growth strategy.

Watch an on-demand demo

See how LivedCX users go from data to insights to action with LivedCX Digital Analytics Platform.